FAQs

You need to meet three conditions to be eligible for the Entrust dividend:

• being in the Entrust District on the roll date AND
• paying Vector electricity lines charges as part of your power bill AND
• being the person named on the power bill.

Payment updates can be made online at our secure web page. Instructions on how to use the secure web page are in the form or email sent out by Entrust. Or return the form by email or post (postage free).

Post: Entrust, FREEPOST 264247, Private Bag 92088, Victoria Street West, Auckland

Email: payment@entrustdividend.co.nz 

Please send your form ONCE only, either post or email.

The dividend is paid by credit to a power account or as a direct credit to a bank account.

In June each year we send out payment preference forms so people can choose one of those options.

At dividend time, if we don’t have full information about how you wanted the dividend paid, or if we can’t make payment into your bank account, we send out a dividend notification for you to complete so the dividend can then be paid into your bank account.

The Entrust District includes central, east, and south Auckland.

You can see the boundary maps here:

• View Papakura Boundary
• View West Auckland Boundary
• View Clevedon Hunua Boundary

The roll date was 12 August 2026.

The 2026 Entrust dividend was paid on Wednesday 23 September 2026.

If you are getting a credit to your power account, please check your next power bill.

If we did not have payment details for you or if you moved or your details changed, we have sent you a dividend notification either via email or a letter in the post so you can provide your bank account details.

If you are eligible but haven’t received it by Monday 5 October, call us on 0800 436 878. But first, check if you are eligible.

The dividend amount for 2026 is $377. The amount varies each year as it depends on how many people are eligible to receive the dividend and how much profit is made by Vector, which is 75.1% owned by Entrust. Last year, the dividend was $364.

If you have not received the email with the information, this may be because:

• It has gone to the email address where your electricity retailer sends your power bill, which may be different to your usual or personal email address. Check your other email addresses.
• The email address provided by your electricity retailer may have bounced. In that case we will have printed a form and posted it to you. For the future, check and update the email address your electricity retailer has for you.
• It got sent to your spam box. Check there.
• Or perhaps your email address was not included in the roll sent to us by your electricity retailer. You will need to get your email address added to your details with your retailer for the future. For now, you will have been sent a form in the post.

If you have deleted the email go to our secure web page and use the Lost Instructions button to arrange for the email to be re-sent.

ICP stands for installation control point. Your ICP number is the unique number that identifies the power connection at your property.

You can find your ICP on your power bill or app. Or see the Find My ICP page.