Do it online
Provide your payment details on our secure web page
Access our secure web page here.
You can now provide your payment details online using our secure web page. This is available if your email address is included in the roll that is provided by your electricity retailer. If it is, you will have been sent an email from us with instructions for use to enter the secure web page. You will also need your ICP number which you can find on your power bill or app, or see Find my ICP here.
If we did not have your email address, a form is sent in the post which you need to complete and return to us. If you want to provide your payment details online in future, ask your electricity retailer to add your email address to your customer details.
For more information about our secure web page, see the FAQs here.
If you need further help, call us on 0800 436 878.